Refund policy

We are certain you'll love your enchanting new House of Lumen Chic Princess piece, but for any reason you are not completely satisfied, we want to help. Below is our exchange and return policy. We hope the information provided will help resolve the matter.

For support, contact us. 

 

 

EXCHANGE POLICY 

 

If you are not fully satisfied with your order, you have a 10 day grace period to request an exchange and send the item back. Customer is responsible for repackaging, relabeling and return shipping fees. In the event that the same item is not in stock for an exchange, a store credit will be issued after customer initiates an exchange and sends the original item back.

 

     The following items are Not Exchangeable:

      • Jewelry Items (Final Sale)
      • Sale Items (Final Sale)
      • If item is worn/torn/not in same condition as it was sent
      • Items with missing tags and labels

        

          

          

         

        REFUND POLICY

         

        If you are not fully satisfied with your order, you have a 5 day grace period to request a refund and send the item back. Customer is responsible for repackaging, relabeling and return shipping fees. At this time, returns/refunds are issued by store credit only.

           

          The following items are Non-Refundable:

            • Jewelry (Final Sale)
            • Sale Items (Final Sale)
            • If item is worn/torn/not in same condition as it was sent
            • Items with missing tags and labels

             

             

             

             

            JEWELRY POLICY

             

            All Jewelry is Final Sale

             

            REPAIRS

            In the event that a jewelry item has broken, a request for a repair may be made within 14 days after the delivery date of your order. A $10 fee applies for labor and shipping and may increase depending on level of damage. Customer is responsible for repackaging, relabeling and return shipping fees.

             

             

             

             

            SALE ITEMS

             

            All merchandise on Sale is Final Sale

              

              

             

             

            IMPORTANT NOTES

             

            Please provide a safe mailing address for your package to be delivered. We are not responsible for lost/stolen packages marked as delivered.